FAQ

If you are wondering how a Narvi account can serve your business needs, we've gathered the answers to popular questions here.

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Frequently Asked Questions

Account Onboarding & Narvi Reviews

We've prepared a detailed overview of our services in comparison to a few other financial institutions.

We understand that potential clients want to feel confident in our quality and security. Because of the sensitive nature of our financial services, we’ve chosen not to maintain a page on Trustpilot or similar review platforms. Here’s why:
  1. Account Security and Privacy: Discretion is key for our clients. As a financial services provider, we know that our clients typically prefer not to publicly disclose where they manage their funds. After all, financial privacy reduces risks associated with hacking and phishing attempts. It’s a core part of our values to protect both privacy and security.
  2. Integrity of Public Review Pages: Reviews on open platforms sometimes reflect the voices of individuals we’ve had to turn away for compliance reasons or, in rare cases, accounts we’ve had to close. Unfortunately, this can lead to a less accurate picture of our services. We’re firm about our standards, which means occasionally declining certain accounts to protect our network’s security and meet regulatory requirements.
Instead of using public review sites, we publish select testimonials directly on our website. These testimonials come from verified clients who have shared their experiences by choice, helping us highlight genuine feedback without compromising privacy. We’re grateful for their words—it’s a privilege to work with clients who value both transparency and discretion.In the end, our focus remains on delivering secure, high-quality services rather than engaging in public reviews. If you’re interested in learning more about what we can do for your business, reach out—our team is always here to help.

Narvi is regulated as an Electronic Money Institution. We are required to protect your money and keep it safe by following strict safeguards and segregation of funds rules. All of our customers’ funds are held in the European Union at reputable banks. All of these funds are currently held as cash deposits with our Banking partners. We also undergo regular stress tests and audits to ensure that we meet both security and regulatory standards.

We can currently onboard customers based in any European country and many other countries worldwide. Almost all companies that are incorporated in the European Union and European Economic Area (EU/EEA) can be easily onboarded to Narvi.  We are also able to onboard some customers whose companies are incorporated outside the EU/EEA. Please contact us to confirm if we are currently able to onboard your company or simply start our digital onboarding process, submit your application and our team will get back to you.

It is possible to open an account with Narvi and get a SEPA IBAN account even if your company is registered outside of Europe. You can reach out to contact@narvi.com to see if we are able to onboard your company. It should be noted that opening accounts from outside of Europe may require additional time to verify your documents.

Find general information about Narvi account pricing on this page.Narvi's fees are transparent, and there are no hidden charges. Our fees depend on various factors like risk, industry, and country of incorporation. For an indication of pricing before you complete your onboarding application, reach out to our support team via this page.Here's how you will get your offer:
  • book a call with us to discuss your needs and find out the pricing estimate.
  • complete the 10-minute digital onboarding.
  • our compliance team reviews submitted company documents and all the relevant factors. Based on your business profile, we provide the exact offer.

After you submit the full application, our compliance team will review it within five to seven days and may contact you with additional questions. Depending on various factors and your responses, there may be one or two rounds of questions. Then the decision will be made whether to approve or decline the application. This process typically takes up to two weeks, although the duration can vary based on the industry and the complexity of the individual case.

TIN is your business (or personal) tax identification number. Read our guide to learn how to identify and obtain your TIN.
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Frequently Asked Questions

Payments

Narvi provides you with your own unique IBAN (International Bank Account Number). This means that all payments are sent and received under your company name. When you make payments, your company’s name and IBAN will appear on the recipient’s bank statement.

Narvi issues own IBANs. The BIC/SWIFT code of your account will have Narvi's name, and IBAN issuer/holder is Narvi Payments Oy Ab.

No, Narvi account allows you sending and receiving wire transfers only to/from other business (or government) entities.

The Narvi platform provides SEPA Instant payments 24/7 using Smart Routing Technology. This allows you to make SEPA Transfers and receive euro payments from all countries in the SEPA Zone.

Narvi supports both SEPA Instant and regular SEPA transfers. When a customer initiates a payment through our dashboard or API, our system automatically checks whether the receiving bank supports SEPA Instant payments.
  • If the bank supports SEPA Instant, the payment is sent to the receiving bank within seconds.
  • If the bank does not support SEPA Instant, the payment is sent via SEPA Credit transfer, which may take up to 24 hours to be delivered.

Over 36 countries and over 5,000 banks currently use the Single Euro Payment Area (SEPA) system. Many of these banks have old technology or are still not connected to the SEPA Instant system.When we send a SEPA Instant payment it takes around 10-30 seconds. Sometimes when the payment arrives at the receiving bank, they have internal processes to stop and review transactions before crediting the balance to their customers. This can take anywhere from several hours up to a full day.

No. Currently, we charge the same fee whether the transaction is instant or credit.

The SEPA Instant system has an upper limit of €100,000 per transaction. If you send a payment larger than this amount it will automatically be sent as a SEPA Credit transfer which can take up to a day to reach the receiver's bank account. SEPA Credit transfers have no maximum limits.

It is possible to open an account with Narvi and get a SEPA IBAN account even if your company is registered outside of Europe. You can reach out to support@narvi.com to see if we are able to onboard your company. It should be noted that opening accounts from outside of Europe may require additional time to verify your documents.

Our IBANs are set up for SEPA payments, which cover transactions within the SEPA Zone (including the European Economic Area and some non-member countries). However, if you need to handle global SWIFT payments in different currencies, we have a solution for that, too! Just contact our support team at contact@narvi.com to set up your global payments.

We don’t impose any daily limits on transactions or amounts. You’re free to transact as much as you need.

We currently have a manual process for sending funds in USD/GBP or other currencies to 150+ countries and receiving funds in EUR, USD and GBP. Payments are done via Narvi’s pooled bank accounts. The processing time for SWIFT payments is between 3 and 8 days. We are working on integrating SWIFT directly with all our clients' dedicated IBANs.

We've prepared a detailed guide explaining how to track a SWIFT payment, how to make sure the transfer won't be delayed, and what to do if you think something might have gone wrong with the funds you sent.

The pending status means we have received your transfer, and our compliance team is currently reviewing the payment. They might reach out to you directly if they need any additional information. Otherwise, they will approve the payment soon — usually within a few days.

ACH is a local payment method in the US. Generally speaking, when your customer in the US wants to pay a supplier outside the US, their bank will convert the payment from ACH to SWIFT and send the payment as an international wire. Most US banks are connected to the SWIFT network for international payments.

If you need to receive a payment from another business entity based in Brazil to your Narvi account, please email contact@narvi.com for instructions.

Our banking partner doesn't allow third-party funds. They want us to hold a KYC pack on all fund senders to our SWIFT accounts. If you have acquirers who want to send funds regularly, we can White-list them with our bank. To do this, you or they need to complete the onboarding process.

For now, we are supporting balances and transfers in euros. We are currently working on more extensive agreements with local banking partners to enable multi-currency accounts for major currencies at some point in the future.

Our Banking partner doesn't allow third-party funds — they want us to hold a KYC pack on all fund senders to our SWIFT accounts. If you have acquirers who want to send funds regularly, we can White-list them with our bank. To do this, you or they need to complete our onboarding process by clicking here. Contact our support if you need further assistance with white-listing certain senders.
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Frequently asked questions

Managing your Narvi account

You can request additional IBANs under the same company name or open up separate accounts if you have multiple companies and businesses. You can access all your accounts from your dashboard via the dropdown menu at the top.

You can change your phone number and email — just update them on your dashboard. Go to Settings, scroll down to Security details, and click on "Change email." Follow the instructions from there. Please note that you’ll need to verify access to your current email address.

We can help you to change the phone number and retrieve access to your account. However, you will need to verify your ID. Please contact our support at contact@narvi.com. They will need the following information from you:
  • Are you the only user of this account?
  • What is the email address linked to your account?
  • Have you completed the ID verification for your account?
  • What is your current phone number?
  • What is the new phone number you would like to use? 
Once they have these details, they can proceed with updating your phone number.

Our IBANs can only hold fiat currency. However, our Crypto OTC desk can receive cryptocurrency, convert it to fiat, and deposit it into your account.

To close your account, please send an email with a termination request to contact@narvi.com. Once the account is closed, you’ll be able to withdraw the funds directly from your dashboard. Please note that you can only withdraw the funds into another account in your name.

After your account is closed, your user credentials will remain active, and you can still log in to your account. If you need an account for a new company, simply click "Add New Business Entity." However, if you require a new IBAN for an existing company, this can only be done manually by sending a request to contact@narvi.com.
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Affiliates/Partners

You can invite clients to Narvi directly from your Partner Portal dashboard. Simply click the "Refer a Company" button, and you’ll see two options: referral link or email invitation. You can either copy the referral link to send directly to your client or enter the email address and company name to send an invitation via email.

We are working on getting the instructions ready for you.
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More questions?

Visit Narvi Help Center for detailed guidance on how to use your account — or reach out:

OFFICE OR MAILING ADDRESS

Narvi Payments oy AB
c/o Maria 01
Lapinlahdenkatu 16
00180 Helsinki
Finland

EMAIL US

Start your journey with Narvi by opening an account today.
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