Help Center
The Narvi Help Center offers all the resources you need to manage your account confidently and effectively.
New to Narvi? Start here
Setting Up Your Narvi Account
Start here if you're new to Narvi Payments. Detailed guides on opening new business accounts, connecting to APIs, and earning commission for referred accounts are below.
FAQ
We've gathered (short) answers to popular questions here, sorted by category: who can open a Narvi banking account, Narvi reviews and testimonials, how payments (SEPA and SWIFT) work, how to manage your account and refer your clients.
Detailed guide for completing the onboarding process
Check out our step-by-step guide to ease you through the Narvi onboarding process. Our intuitive 4-step system will allow you to provide all the information you need to set up an account for your business.
What Documents Are Required to Open a Narvi Account?
To help you prepare for your application, we’ve listed all the documents we require below for both business and personal accounts.
Onboarding of AML-Regulated Entities
Onboarding a business demands that Narvi has a profound understanding of crucial elements that define its nature and operations.
Onboarding of Virtual Asset Service Providers
Interested in opening an account for a VASP at Narvi? Here's what you need to prepare to ensure smooth onboarding.
How to Open a Personal Narvi Account?
How to apply for a personal bank account — a business owner can do this after their business account is approved by the Narvi team.
Pricing
How much does it cost to open and use Narvi bank account depending on the type of your business and how to get your offer.
For Partners
Are your clients asking to recommend a reliable and nimble business banking service? Narvi rewards you for referred accounts that successfully onboarded. Find out how to partner up with us.
How To Invite Clients Via the Partner Portal?
You can invite clients to Narvi directly from your Partner Portal (affiliate) dashboard. This guide will show you how to do so.
How to Open an Account on a Client's Behalf
As a consultant or Narvi's referral partner, you can complete the onboarding process on behalf of your client.
How Narvi supports Accounts and BaaS APIs
The three distinct types of APIs that power the financial transactions are Open Banking API, Accounts API, and Banking as a Service API. Read how Narvi supports Accounts & BaaS APIs.
Managing Your Narvi Account
How to Recover Your Password and Access Your Account
Forgotten your password? No problem. You can easily and securely recover your Narvi account password by following these steps.
How to Change Your Two-Factor Authentication Method
Narvi offers different methods of two-factor authentication (2FA) so you can choose which is the most secure and convenient for your business.
How can I change my phone or email in my account?
Take a look at our simple guide on changing the email address or phone number in your account.
What to Do if You Can't Access Your Account (2FA Recovery)
We’ll demonstrate how to login if you don’t have access to your 2FA device.
List of Approved Phone numbers for the SMS verification
We have compiled a list of approved phone numbers to use for SMS verification.
How to Change Company Address in Your Narvi Account
Read how to change your official business address in your banking software, when to do that, and why it's important for smoother payments.
Multi-user guide to your Narvi Business Account
Narvi allows you to add multiple users to one account. This guide will explain how to add multiple users as an admin and how you can accept an access invitation as a user.
How to add multiple entities to your Narvi Business Account
Add multiple entities to the Narvi Business Account. This feature offers a variety of benefits, from simplifying financial management to enhancing credibility and securing better financing options
Accept your invitation to join a Narvi Business Account
This guide will explain how you can accept an access invitation as a user.
How to Download Documents from the Dashboard
We'll explain how to generate bank statements, account confirmation letters, and payment confirmations from your Narvi dashboard.
Sending & Receiving Payments
How to Top Up Your Narvi Account via SWIFT
Check this guide to know what to do before sending funds to your account and what details to use to send the top-up.
How to Send Money with Your Narvi Account
The “Send money” tab in your Narvi account allows you to make transfers to different beneficiaries and recipients in the SEPA zone.
A Guide for Large Transactions
If you need to process a large transaction through your Narvi account, our team may need to verify additional information about your specific business activity and the transaction.
Save Recipient Details
Saving recipient details in a business bank account is beneficial as it can save time and improve accuracy when making future transactions.
everything you need
Other information
How We Protect Your Account
At Narvi, we’re pushing the boundaries of technology to ensure your account is as secure as possible.
What is Electronic Money: Everything You Need to Know
We break down the basics of digital currencies, explaining where they come from, how they're used, and touch on what Narvi's EMI license means.
15 Tips for Keeping Your Business Account Secure
With cyber threats constantly evolving, staying ahead means taking proactive steps to protect your bank accounts.
Legal Documents
From terms and conditions to privacy policies, this centralized hub ensures easy access to the legal framework that governs Narvi Payments' operations.
More questions? Here are our contact details:
OFFICE OR MAILING ADDRESS
Narvi Payments oy AB
c/o Maria 01
Lapinlahdenkatu 16
00180 Helsinki
Finland
c/o Maria 01
Lapinlahdenkatu 16
00180 Helsinki
Finland
EMAIL US
- For general/customer support inquiries: contact@narvi.com
- For BaaS partnership opportunities: baas@narvi.com
- For White Label banking inquiries: whitelabel@narvi.com
- For affiliate partnership inquiries: affiliate@narvi.com
What We Offer
Narvi Payments Oy Ab is an Authorized Electronic Money Institution (EMI). Narvi’s EMI license is granted by the Finnish Financial Supervisory Authority (FIN FSA) with the registration number 3190214-6. Narvi’s license is Passportised to all European Union countries.
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